Refund Policy

• Refunds are only applicable for defective, damaged, or missing items verified through our support team.

• Requests must be made within 7 days of receiving goods.

• Refunds will be processed back to the original payment method within 7–14 working days after approval.

• For livestream sales via merchants/KOLs, refunds are subject to the respective seller’s policy, with PlayMart assisting in coordination.

Shipping Policy

• Orders are shipped via trusted logistics partners across Malaysia and Southeast Asia.

• Standard delivery time: 3–7 working days (Malaysia), 7–14 working days (cross-border).

• Shipping fees vary depending on order size, weight, and destination.

• Customers will receive a tracking number once the order is shipped.

• PlayMart is not responsible for delays caused by customs clearance, courier issues, or force majeure events.